Ger Koole

Ger Koole

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Books Authored by Ger Koole

Optimization of Business Processes: An Introduction to Applied Stochastic Modeling

Post date: 02 Jan 2007
These lecture notes pay attention to all aspects of the modeling process, while giving a central place to the business problem. Intended for students and professionals with some background in probability theory and mathematical methods of OR/MS.
Publication date: 30 Mar 2010
 
Optimization of Business Processes: An Introduction to Applied Stochastic Modeling

Optimization of Business Processes: An Introduction to Applied Stochastic Modeling

Post date: 02 Jan 2007
These lecture notes pay attention to all aspects of the modeling process, while giving a central place to the business problem. Intended for students and professionals with some background in probability theory and mathematical methods of OR/MS.
Publication date: 30 Mar 2010


Call Center Mathematics - A scientific method for understanding and improving contact centers

Post date: 01 Jan 2007
This book explains all generic aspects of call and contact centers, from the basic Erlang formula to advanced topics such as skill-based routing and multi-channel environments.
Publication date: 07 Dec 2006
 
Call Center Mathematics - A scientific method for understanding and improving contact centers

Call Center Mathematics - A scientific method for understanding and improving contact centers

Post date: 01 Jan 2007
This book explains all generic aspects of call and contact centers, from the basic Erlang formula to advanced topics such as skill-based routing and multi-channel environments.
Publication date: 07 Dec 2006


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